{"id":238,"date":"2017-03-07T19:24:36","date_gmt":"2017-03-07T19:24:36","guid":{"rendered":"http:\/\/mivuorg.wpengine.com\/?page_id=238"},"modified":"2024-12-18T09:57:52","modified_gmt":"2024-12-18T14:57:52","slug":"support","status":"publish","type":"page","link":"https:\/\/michiganvirtual.org\/about\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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Home<\/span><\/i><\/a><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How Can We Help?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Having trouble using one of our products\/services? We can help!<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our Customer Care Team is devoted to answering your questions and providing you with the support you need. If you need help, start out by exploring our how-to guides on our knowledge base<\/a>.\u00a0 If you\u2019re still having trouble, feel free to submit a help ticket<\/a>, and one of our representatives will get back to you as soon as possible!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Contact Our Customer Care Team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connect with us Monday through Friday from 7:30 a.m. to 5:00 p.m. After hours, customers can create a web form ticket or email customer care. The\u00a0Michigan Virtual<\/em>\u00a0Customer Care Center team will respond as early as possible on the next business day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Knowledge Base<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our Knowledge Base offers a robust array of how-to guides that lead learners step-by-step through common processes to ensure a successful experience. Get help with technical questions, resources and more.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Service Updates<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We do our best to make sure your experience remains uninterrupted with us, but there may be times when we need to perform maintenance on various systems. On this page, you can find updates regarding our\u00a0system maintenance and service interruptions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How Can We Help? Having trouble using one of our products\/services? We can help! Our Customer Care Team is devoted to answering your questions and providing you with the support you need. 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